Welcome to Ivona Sale Store’s FAQ section. We’ve compiled answers to common questions about our timeless collections, global delivery, and boutique shopping experience. Should you need further assistance, our personally-staffed customer care team is always available at [email protected].

About Our Brand

What is Ivona Sale Store’s style aesthetic?
Ivona Sale Store offers carefully curated, seasonless collections that embody timeless elegance. Our pieces range from sophisticated dresses and tops to versatile unisex items, all selected with an eye for quality and enduring style that transcends seasonal trends.
Who is the typical Ivona Sale Store customer?
Our clientele are globally-minded individuals who appreciate quality craftsmanship and effortless elegance. They value wardrobe staples that work for multiple occasions, from our Tops & Blouses to our Dresses collections. Many of our customers shop internationally, enjoying our seamless delivery from Glendale to their doorstep.

Product Information

How can I tell if an item is sold out?
Items that are no longer available will be marked “SOLD OUT” in our menu and product pages. We recommend checking back during our seasonal sales when we often restock popular items.
Do you offer unisex sizing?
Yes, our Unisex collection features pieces designed to flatter all body types. Each product page includes detailed sizing charts to help you find the perfect fit.

Ordering & Payment

What payment methods do you accept?
For your convenience, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed to protect your information.
Can I modify or cancel my order after placing it?
To maintain our boutique-level service, we begin processing orders within 1-2 business days. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request before shipment.

Shipping & Delivery

What are my shipping options?
We offer two elegant delivery options:
  1. Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after processing with package tracking.
  2. Complimentary Shipping: Free for orders $50+, delivered via EMS within 15-25 business days after processing.
Please note we cannot ship to some Asian and remote regions.
How is my order packaged?
Every order from our Glendale headquarters receives:
  • Expert packaging to protect your items’ quality
  • Discreet exterior to maintain the surprise of your elegant new pieces
  • Careful handling by our trusted logistics partners

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. To initiate a return:
  1. Email our customer care team at [email protected] within 15 days
  2. Include your order number and reason for return
  3. We’ll provide personalized return instructions
Items must be unworn, with tags attached, and in original packaging.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For a different size or color, we recommend placing a new order after initiating your return. This ensures you receive the freshest items from our collection.

Contact Information

How can I contact Ivona Sale Store?
Our boutique team personally responds to all inquiries at [email protected]. While we don’t offer phone support, our email responses typically come within 24-48 hours. Our headquarters address is:

Ivona Sale Store
5157 West Kerry Lane
Glendale, US 85308

We hope this FAQ has answered your questions about Ivona Sale Store. For anything not covered here, please don’t hesitate to reach out to our personally-staffed customer care team. Happy shopping from our Glendale boutique to your home!