At Ivona Sale Store, we take pride in offering timeless collections that embody elegance and quality. Should any item not meet your expectations, our refined returns process ensures a seamless experience worthy of our discerning clientele.

Eligibility

To qualify for return or exchange:

  • Items must be in original condition with tags attached
  • Returns must be initiated within 15 days of delivery
  • A completed return form must accompany your package

Please Note: For hygiene reasons, footwear and SOLD OUT items marked as final sale cannot be returned or exchanged unless faulty.

Our Step-by-Step Process

  1. Initiate Your Request: Email [email protected] with your order number and return reason within 15 days of delivery
  2. Prepare Your Package: Include the original packaging, all tags, and a copy of your invoice
  3. Ship Your Return: Send to our Glendale boutique using a trackable service (original shipping fees are non-refundable)
  4. Inspection: Our quality team will review your return within 3 business days of receipt
  5. Resolution: You’ll receive email confirmation of your refund or exchange processing

Refund Details

Upon approval:

  • Timeline: Refunds process within 5-7 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Standard shipping fees are non-refundable; return shipping is the customer’s responsibility

Exchange Preferences

For exchanges of tops, bottoms, or dresses:

  • We recommend selecting your alternate size or color during the return initiation
  • Exchanges ship via standard shipping at no additional cost once your return is received
  • Should your exchange item be unavailable, we’ll process a refund instead

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Ivona Customer Care,

I would like to initiate a return/exchange for my recent purchase (Order #______). Below are the details:

Item(s) for Return: [Product Name, Size, Color]
Reason for Return: [Please specify]
Preferred Resolution: [Refund / Exchange for (specify alternate size/color)]

I confirm the items are unworn, with original tags attached, and in resalable condition.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

International Returns

For our global clientele (excluding Asia and certain remote regions):

  • Customs fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional duties

For any questions about our returns policy, please contact our personally-staffed customer care team at [email protected] or +1 (555) 123-4567 during our boutique hours.

We appreciate your trust in Ivona Sale Store and remain committed to ensuring your satisfaction with our curated collections.