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Welcome to Ivona Sale Store (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website elegantfrocks.com and all purchases made through our online boutique. By accessing our site and making purchases, you agree to these terms in full.

1. Our Boutique

Ivona Sale Store is an online destination for timeless fashion pieces, offering curated collections including:

  • Accessories & Offerings
  • Bottoms
  • Dresses
  • Footwear
  • Tops & Blouses
  • Unisex selections

Our collections are designed for discerning customers who appreciate quality craftsmanship and elegant design.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use

2.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated means to extract data from our site
  • Misrepresent your identity or provide false information

3. Product Information

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and pricing. However, minor variations may occur, and we reserve the right to correct errors.

3.2 Availability

Items marked “SOLD OUT” are final sale and cannot be returned unless faulty. All purchases of footwear are also final due to hygiene considerations.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors at any time before order fulfillment.

4. Ordering & Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

4.3 Order Cancellations

You may request order cancellation within 2 hours of placement by contacting customer care. Once processing begins, cancellations cannot be guaranteed.

5. Shipping Policy

5.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: For orders over $50, delivered via EMS within 15-25 business days after dispatch

5.2 International Orders

We ship worldwide except to Asia and certain remote regions. International customers are responsible for:

  • Any customs duties, taxes, or fees
  • Providing accurate delivery information
  • Complying with local import regulations

6. Returns & Exchanges

6.1 Return Eligibility

To qualify for return or exchange:

  • Items must be in original condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • A completed return form must accompany your package

6.2 Non-Returnable Items

The following cannot be returned:

  • Footwear (for hygiene reasons)
  • Items marked “SOLD OUT” (final sale)
  • Items without original tags or packaging

6.3 Refund Process

Approved refunds:

  • Are processed within 5-7 business days after we receive your return
  • Are issued to the original payment method
  • Exclude original shipping fees (non-refundable)

7. Intellectual Property

All content on our site, including designs, text, graphics, and logos, is our exclusive property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

8.1 Product Use

We are not liable for any damages resulting from product misuse or failure to follow care instructions.

8.2 Website Availability

We strive to maintain uninterrupted site access but are not liable for temporary outages due to technical issues beyond our control.

8.3 Third-Party Services

We are not responsible for the actions or policies of shipping carriers, payment processors, or other third-party services.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms or any aspect of our boutique:

Ivona Sale Store
5157 West Kerry Lane
Glendale, US 85308
Email: [email protected]
Phone: +1 (555) 123-4567

We appreciate your trust in Ivona Sale Store and remain committed to providing you with exceptional service and timeless fashion.